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 Every pair of quality optical frames that Frames Emporium sells is 100% authentic, brand-name merchandise backed by the full manufacturer's warranty. Our suppliers are the very same suppliers who provide the high end retailers like Saks Fifth Avenue, Neiman Marcus, Bloomingdales, and others. In fact, the only difference between Frames Emporium and these retailers is our price. Because we don't have the overhead associated with multi-million dollar retail locations, we can give you a a low price you won't be able to find anywhere else!
At Frames Emporium, we always carry the latest collections and styles from all of your favorite brands, so you can be sure to find exactly what you're looking for. All optical frames are brand-new and factory packed by the manufacturer, complete with the original case (soft or hard, depending on the manufacturer's choice) and warranty card.
At Frames Emporium, we strive to make your purchase easy and worry-free. If you are not completely satisfied with your purchase, just return it for a prompt and courteous refund.
Authentic Merchandise Guarantee
Frames Emporium guarantees that every pair of optical frames we sell are 100% authentic brand-name, brand new merchandise. We only work with authorized vendors, so you can be assured that our merchandise is authentic.
Frames Emporium is the only internet sunglass store that is backed by buySAFE and carries the buySAFE Seal of Approval. Most merchants never qualify for buySAFE, and we're honored to have earned the buySAFE Seal of Approval. Having it on our site means you can shop worry free because whenever you purchase from Frames Emporium, buySAFE gives you their three-in-one guarantee, which includes all this:
- A $25,000 Purchase Guarantee. buySAFE will reimburse you up to $25,000 in the event there is an unresolved problem with your purchase.
- $10,000 ID Theft Protection. You get comprehensive protection up to $10,000 in the event your personal information is improperly handled as a result of your purchase with Frames Emporium.
- $100 Price Guarantee. If, within 30 days of your purchase, we lower our price on the item, buySAFE will pay you the difference, up to $100.
You can learn more about buySafe here.
Best Price Guarantee
At Frames Emporium, we guarantee you cannot beat our prices. If you find a lower price on the same frames before you buy with us, we'll match the competitor's price AND give you a $20 discount that you can apply toward your next purchase with us. Certain restrictions apply. Please check our Price Matching page here.
Customer Satisfaction Guarantee
At FRAMES EMPORIUM, your satisfaction is our goal. We want you to be 100% fully and completely satisfied when you do business with us. Whether you have purchased with us many times before, or whether this is your first time shopping at Frames Emporium, you can order with confidence. And because we know you're excited to receive your new optical frames, we process and ship orders every day (except Sunday) so you can have your frames as quickly as possible. We are here to make your online shopping experience a great one.
We also provide you with full, professional call center support and online support. We have online chat and toll-free telephone support at (800) 685-6184, where you can speak with trained eyewear specialists who are experts in every brand we carry.
Safe Shopping
FRAMES EMPORIUM is committed to maintaining the security and privacy of your personal information at all times, both during and after your purchase. Shopping with FRAMES EMPORIUM is 100% secure.
Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption of critically sensitive information. That means information passed between your computer and FRAMES EMPORIUM cannot be read in the event someone else intercepts it. Plus, every purchase from Frames Emporium is backed by buySafe, so you can enjoy the most secure shopping experience available. For more information about buySafe, click here.
30 Day Money Back Guarantee
If you are not 100% satisfied with your purchase, you may return or exchange the unused item(s) Within 30 days of shipping date for a prompt and courteous refund. For more information about returning your purchase, please visit our RETURN POLICIES page.
Warranty
Warranties against defects in materials and/or workmanship are established and honored by the manufacturer for one year. A manufacturer's warranty card accompanies each pair of optical frames we ship. Please note that no manufacturer warrants against scratches on sunglass lenses.
Extended Warranty
Frames Emporium is also pleased to offer you an extended warrantee that covers any unforeseen damages for the first two full years after purchase. For more information on how to obtain our extended warrantee, write to us at cs@framesemporium.com
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