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Guarantee

Just like the merchandise we sell in our coast-to-coast retail stores, every pair of quality optical designer frames that Frames Emporium sells is 100% authentic, brand-name merchandise backed by the full manufacturer's warranty. Our suppliers are the very same suppliers who provide the high end retailers like Saks Fifth Avenue, Neiman Marcus, Bloomingdales, and others. In fact, the only difference between Frames Emporium and these large department stores is our price. We don't have the overhead associated with multi-million dollar retail locations, so we can give you a a low price you won't be able to find anywhere else!


At Frames Emporium, we always carry the all of the latest eyewear fashions from your favorite designers and brands, so you can be sure to find exactly what you're looking for. All eyewear frames we sell are brand-new, brand-name products, factory packed by the manufacturer, complete with the original case (soft or hard, depending on the manufacturer's choice) and warranty card.


At Frames Emporium, we strive to make your purchase easy and worry-free. If you are not completely satisfied with your purchase, just return it free of charge and receive a prompt and courteous refund.


Authentic Merchandise Guarantee

Frames Emporium guarantees that every pair of optical frames we sell are 100% authentic brand-name, brand new merchandise. Because we only work with authorized vendors, you can be assured that our merchandise is 100% authentic and brand new.


Frames Emporium is the only internet sunglass store that is backed by Norton and carries the Norton Seal of Approval. Most merchants never qualify for Norton, and we're honored to have earned the Norton Seal of Approval. Having it on our site means you can shop worry-free because whenever you purchase from Frames Emporium, Norton gives you their three-in-one guarantee, which includes all this:

  • A $25,000 Purchase Guarantee. Norton will reimburse you up to $25,000 in the event there is an unresolved problem with your purchase.
  • $10,000 ID Theft Protection. You get comprehensive protection up to $10,000 in the event your personal information is improperly handled as a result of your purchase with Frames Emporium.
  • $100 Price Guarantee. If, within 30 days of your purchase, we lower our price on the item, Norton will pay you the difference, up to $100.

You can learn more about Norton here.


100% Prescription Accuracy Guaranteed

Guarantee Accurate Eyewear: We will ensure all orders and prescriptions are correct and completed in a timely manner. We own several Optical Labs so the prescription lenses we manufacturer are made from name brands Virolux which means you're getting a high quality product at a fraction of the cost at a local optical store or doctor's office.


Brand Name Prescription Lenses With The Best Money Back Guarantee In The Business: Frames Emporium is proud of the high-quality brand names we sell, from our frames to our prescription lenses. We're proud to offer you a 100% Satisfaction Money-Back Guarantee on everything we offer, so you can rest assured you'll always receive a top-quality product.


If for any reason you're not satisfied with your prescription lenses, customer service, or any other reason we will give you a complete refund for what you paid for the prescription lenses...so there's No Risk To You. All you have to do is contact us within 7 days of receiving your frames for a RMA.


Best Price Guarantee

At Frames Emporium, we guarantee you cannot beat our prices - even in our retail stores. If you find a lower price on the same frames before you buy with us, we'll match the competitor's price AND give you a $20 discount that you can apply toward your next purchase with us. Certain restrictions apply. Please check our Price Matching page here.


Shopping Satisfaction Guarantee

At FRAMES EMPORIUM, your satisfaction is our goal. We want you to be 100% fully and completely satisfied when you do business with us. Whether you have purchased with us many times before online or in our stores, or whether this is your first time shopping at Frames Emporium, you can order with confidence.


Before we ship, every prescription lens order is personally checked by one of our on-site licensed optometrists, so you can be sure your new glasses will be ready to wear as soon as you receive them. And because we know you're excited to receive your new glasses, we process and ship orders every day (except Saturdays and Sundays) so you can have your frames as quickly as possible. We are here to make your online shopping experience a great one.


We also provide you with full, professional call center support and online support. We have online chat and toll-free telephone support at (800) 685-6184, where you can speak with trained eyewear specialists who are experts in every brand we carry.


Safe Shopping

FRAMES EMPORIUM is committed to maintaining the security and privacy of your personal information at all times, both during and after your purchase. Shopping with FRAMES EMPORIUM is 100% secure.


Your credit card details and personal information is protected by industry-standard Secure Sockets Layer (SSL) technology with 256-bit encryption of critically sensitive information. That means information passed between your computer and FRAMES EMPORIUM cannot be read in the event someone else intercepts it. Plus, every purchase from Frames Emporium is backed by Norton, so you can enjoy the most secure shopping experience available. For more information about Norton, click here.


30 Day Returns And Exchanges

If you are not 100% satisfied with your purchase, you may return the unused item(s) within 30 days of shipping date for an exchange or credit. For more information about returning your purchase, please visit our RETURN POLICIES page.


Warranty

Warranties against defects in materials and/or workmanship are established and honored by the manufacturer for one year. A manufacturer's warranty card accompanies each pair of optical frames we ship. Please note that no manufacturer warrants against scratches on sunglass lenses.


Extended Warranty

Frames Emporium is also pleased to offer you an extended warrantee that covers any unforeseen damages for the first two full years after purchase. For more information on how to obtain our extended warrantee, write to us at cs@framesemporium.com


 
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Optometrists on site and Live Support! 100% Satisfaction Guarantee! 30 Day Return Policy

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